General
The terms and conditions of booking your stay with UK-Breaks are presented below. Customers renting the property with UK-Breaks are referred to as the “Guests” or the “Guest”. UK-Breaks provides accommodation in two separate ways: as a principal, through rent-to-rent leasing, where UK-Breaks Ltd enters into direct lease agreements with the Owners and lets the accommodation on to the end user; and as an agent for the owners of the property (hereafter referred to as the “Owners” or the “Owner”). Where an agency relationship exists, the rental arrangements are made on behalf of the Owners for the “Property” stated on the confirmation email of the booking, and the contractual relationship is directly between the Owner and the Guest. UK-Breaks Ltd will, on request and with approval from the owners, provide the names and address details of the owners of the property in which they have made a reservation.
Accessibility
Our company operates in accordance with the Disability Discrimination Act 1995 and the Equality Act 2010 and, as such, we encourage all prospective guests to talk to us about any special accommodation requirements they may have. We will be pleased to discuss our most appropriate accommodation solutions with the aim of making all guests’ stay as comfortable as possible.
Booking
All bookings can be placed either through the secure website, by phone 01614011021, or email info@uk-breaks.co.uk. Availability seen at the time of sending the email by the Guest cannot be guaranteed as an alternative booking may take place in the meantime.
The Guest placing the booking must be over 23 years of age on the check-in date. Upon booking, the full names, email addresses, telephone numbers and dates of birth of all the guests staying must be supplied to Guesty.
Rental Period
Rentals commence at 3:00 PM on the day of arrival and end at 10:00 AM on the day of departure unless different check-in and check-out times have been agreed, in which case the latter shall define the rental period. This period is hereafter referred to as the “Rental Period”. The Rental Period dates will be stated on the reservation confirmation provided to the Guest when they book and cannot be exceeded unless agreed upon. The Guest will be liable for any cost, of whatever nature, incurred because of an unauthorised extension.
Arrangements can be made for a later check-in or check-out, but this is subject to prior arrangement and an additional fee. If there is any delay in vacating the property beyond the agreed time a full day’s rental is charged to the Guest.
Prices/Fees
All prices are quoted in UK Pounds Sterling and, unless otherwise specified, the prices quoted include VAT at the prevailing UK rates if applicable. All prices are based on costs prevailing at the time of quotation and may be subject to change. Unless otherwise specified, the prices quoted for all serviced property include utilities and taxes. Any extra charges are at the management’s discretion.
Security Deposit
A Security Deposit of up to £300.00, amount depending on the accommodation, is required prior to arrival for each unit booked as advertised at the time of booking. This will be captured as a pre-authorisation of funds from your payment card prior to arrival and will be auto-released 48 hours from departure if no charge against it is made. Should a charge be made, you will be notified of the amount and the reason by e-mail. An additional fee may be charged if house rules are broken or if the damage exceeds the amount held as a pre-authorisation. Please note that funds could take up to 14 working days to show as available again on your card, depending on your card provider’s timescales, and this delay is outside of our control. The Security Deposit will be kept in full if any of the house rules, as published for the property are broken (including but not limited to no smoking inside or outside the property including gardens, no parties, no loud music), and a partial or full deposit may be kept for any damage caused to the property or its contents. A deposit may be withheld if refuse is not recycled correctly or not placed in the appropriate bins. If a bin collection date of which the guest has been advised is missed, the deposit may be likewise withheld. Any bank fees transferred with the refund of the Security Deposit will be charged to the guest. If the bank charges exceed the figure that needs to be refunded, that figure shall not be transferred.
Payment
The full price of the booking is due at the time of booking. For bookings through the website, payment must be completed online at the time of booking to secure the reservation. If placed over the phone, the Guest is given 2 days to pay and submit proof of payment via email to info@uk-breaks.co.uk. If this is not received on time, we reserve the right to cancel the booking and charge the full value of the booking to the Guest.
Any charges raised against UK-Breaks Ltd by their bank for handling dishonoured cheques or any other payments will be passed on to the Guest, by way of a deduction from the Security Deposit.
Payment for bookings over the phone may be made by one of the following methods: Payment by credit/debit card is the preferred option for online bookings placed directly on our system and over the phone.
The Guest’s Obligations
The Guest has the right to occupy the property for a Rental Period only (within the meaning of schedule 1, Paragraph 9 of the Housing Act 1988.)
The Guest agrees:
In the event of breach of these terms and conditions, the Guest will be required to leave the property immediately and no refunds will be offered.
The Guest may be requested to provide the full names of any individuals staying at the property, and may be required to present a valid photo ID for each individual. If any individuals other than those declared on the booking occupy the property, the full Security Deposit will be retained and the relevant public authorities informed.
The Guest is responsible for ensuring that the property is not occupied by more people than is stated on the Guest’s booking confirmation email. UK-Breaks Ltd reserves the right to refuse admittance to the property if it feels this condition is likely to be breached. In this case no paid funds will be returned.
In the event of an emergency the guest is asked to:
Make use of the fire blanket and/or fire extinguisher if appropriate
Leave all belongings and exit swiftly through the main exit, ensuring all individuals require assistance are brought to safety
Wait on the main road away from the building and inform emergency services by calling 999 and quoting your location
Our contact number is 01614011021 in case you need to reach us.
Condition of Property
The Guest must follow the instructions in the welcome manual of the property on. Any losses, damage, or any cleaning necessary over and above normal servicing, will be deducted from the Security Deposit. By placing a booking with UK-Breaks Ltd, the Guest authorises it to deduct payment for these from your Security Deposit.
The Guest is responsible for taking all reasonable care of the property and its contents. The property and all equipment, utensils, furniture, etc. must be left clean and tidy at the end of the Rental Period. No items can be removed from the property. The Guest will be responsible for making good any damage to the property or its contents, which has occurred due to negligence, wilful damage or irresponsible behaviour on the part of those occupying the property or their guests. Such damage must be reported, without delay, to UK-Breaks Ltd’s local representatives. The cost of the repair or replacement must be agreed with, and paid to, UK-Breaks Ltd. The Guest is responsible for ensuring that no person staying or visiting the property during the Guest’s stay will suffer anything to be done which would endanger the policy of UK-Breaks Ltd’s insurers in respect of the property and its contents which might make the same void or voidable.
Keys
The loss of a key (including parking fobs) to a property will be charged at £20.00. Keys must be returned upon check-out as stipulated in the property’s House Manual or as per the instructions. If left in a lockbox, it is the responsibility of the Guest to ensure the lockbox is locked properly. In case of a key not being found in the lockbox or designated check-out box following check-out, or if the lockbox code has been changed or for another reason the lockbox fails to open and UK-Breaks Ltd or its representative are unable to retrieve the keys or fobs, this will be treated as the Guest having lost the key. Duplication of keys or fobs, and the changing of entry or lockbox codes is not permitted. Divulging access arrangements to third parties is not permitted.
Services & Facilities
Properties are advertised as providing a number of services, facilities, and amenities. While every effort is made to this end, the availability and proper functioning of these cannot be guaranteed. UK-Breaks Ltd is not responsible to provide any refund or alternative provision of said service, facility, or amenity, and no refunds will be offered. All personal belongings and contents left in the property or in the car parks are left at the Guest’s risk. Insurance should be taken by the Guest for these, and any loss or damage to their belongings is the sole responsibility of the Guest. Vehicles may only be parked in designated areas, with prior booking where necessary. If a vehicle is parked on or in front of an access route to the property without authorisation, failing attempts to contact the Guest, UK-Breaks Ltd reserves the right to tow the vehicle away.
UK-Breaks Ltd operates a phone line offering free customer service support between the hours of 08:00 and 24:00, 7 days a week. Calls outside this time window will be diverted to an on-call emergency and are only to be used in real emergency cases.
Linen
All linens for beds and towels per pax are included and changed prior to the Guest’s stay.
Cleaning
The property will have been cleaned by a professional cleaning company prior to the Guest’s arrival. The Guest undertakes to notify UK-Breaks Ltd at their earliest convenience should they notice inadequate cleaning, so we can endeavour to rectify the situation. The Guest is asked to leave the property in a clean condition, ensuring that all used dishes are loaded in the dishwasher or placed on the sink.
Personal Property
The Landlord and UK-Breaks Ltd hold no liability for personal property belonging to the guests left at the property during their stay. Any personal property left in the property after the agreed check-out time, may be moved, removed and/or disposed of by UK-Breaks Ltd.
Changes to Booking
Cancellation by the Guest
UK-Breaks Ltd shall not refund any monies as a result of a cancellation. No-shows and arrivals past 11pm on the date of the reservation are treated as guest cancellations and no refunds will be made. We strongly recommend that all clients obtain appropriate travel and personal insurance cover to cover these charges in the event of a cancellation.
Cancellation by UK-Breaks Ltd
If UK-Breaks Ltd cannot honour the booking at the property initially booked, the booking will be relocated to an alternative property at the same rate as initially booked. In exceptional circumstances, UK-Breaks Ltd may find it necessary to cancel the Guest’s booking and reserves the right to do so at any point. We shall make all reasonable efforts to offer a suitable alternative. If this is declared not acceptable by the Guest within 24 hours of them being notified of the change of property, and assuming the cancellation is not as a result of events beyond UK-Breaks Ltd’s reasonable control, which shall include but not be limited to events such as war, civil strife, terrorist activity, labour disputes, natural or man-made disaster, fire, flood, and adverse weather conditions, UK-Breaks Ltd will refund any sum paid by the Guest if cancelled prior to the reservation, or a refund of the remainder of the nights booked if the Guest has already checked-in, which shall constitute full and final settlement of any liability the owner or UK-Breaks Ltd may have to the Guest as a result of such a cancellation. This does not affect the Guest’s statutory rights. More specifically, nothing in these conditions shall restrict UK-Breaks Ltd’s liability for death or personal injury caused by UK-Breaks Ltd’s negligence, or for fraudulent misrepresentation.
Termination by UK-Breaks Ltd
We have the right to terminate a booking at any time on the grounds of abuse to staff, mistreatment of the property, or criminal activity on the part of the Guest. Any sign of smoking either inside or outside of the property, will result in immediate termination of the booking, no refund being offered.
Other Notes
Information
UK-Breaks Ltd reserves the right to amend prices quoted, due to errors or omissions. While every endeavour is made to portray a true representation of the properties, no guarantee can be given to the accuracy of the photographs or descriptions.
All information supplied by UK-Breaks Ltd is given in good faith and is based on information available at the time. All reasonable measures have been taken to ensure the accuracy of any statement made either in writing or otherwise, but UK-Breaks Ltd is not liable for any variation however caused.
Injury or Loss
UK-Breaks Ltd cannot be held responsible for any personal injury, loss or damage to personal effects howsoever arising at the accommodation. Neither the Owner, nor UK-Breaks Ltd or its representatives, can be held responsible for any circumstances beyond the UK-Breaks Ltd’s control including, but not limited to, mechanical breakdown, illness, or failure of any public service supply. UK-Breaks Ltd will not be held responsible for any death or personal injury incurred during any stay at the property save insofar as the same arose through any act or omission by UK-Breaks Ltd.
Complaints
Any complaints about the property, its contents, or our staff must be made immediately by both of the channels below:
in writing to the Registered Address
via phone at UK-Breaks Ltd’s office number 01614011021
All complaints must be notified to UK-Breaks Ltd as soon as reasonably practicable, as we may be required to carry out an on-the-spot investigation and if necessary, request the Owner to take remedial action. Should you have a complaint, please allow UK-Breaks Ltd or the Owners the opportunity to put matters right during the Rental Period. UK-Breaks Ltd will take all reasonable steps to settle the problem. UK-Breaks Ltd shall not have any liability for any complaint submitted after the completion of the rental period.
Our Alternative Dispute Resolution (ADR) provider is The Property Ombudsman (https://www.tpos.co.uk/). Complaints that have not been resolved by UK-Breaks Ltd by following the in-house complaints procedure can be further escalated to The Property Ombudsman.
Force Majeure
UK-Breaks Ltd will not be liable for any delay, loss, damage, or expense incurred if the Guest’s booking needs to be altered or cancelled or UK-Breaks Ltd is unable to perform its contractual obligations as a result of events beyond its reasonable control, which shall include but not be limited to events such as war, civil strife, terrorist activity, labour disputes, natural or man-made disaster, fire, flood, and adverse weather conditions.
Right of Access
UK-Breaks Ltd’s representatives and subcontractors have the right of access to the property at any time, with due regard to the convenience of the Guest, for the purpose of inspection of the property and for the Owners to carry out any essential repair or maintenance work.
Security of Tenure
As the property is used as a serviced Rental Period accommodation it is exempt from security of tenure under the Rent Act. No rights of tenancy are created for the Guest(s) after the term of this agreement expires, which coincides with the published check-out time and which is included by default in the Guest’s booking request.
Insurance
It is recommended that personal insurance be taken out against cancellation, loss of goods. It is further strongly advised that personal accident and medical insurance is also taken out.
Privacy and Data Protection
UK-Breaks Ltd takes the Guest’s privacy and confidentiality seriously. UK-Breaks Ltd collects: (a) information necessary to process the Guest’s booking; and (b) information derived from “cookies”. UK-Breaks Ltd uses cookies to monitor site usage and related information. UK-Breaks Ltd will try to keep the Guest’s data up-to-date and accurate but UK-Breaks Ltd provides no warranty or guarantee and bear no liability to the Guest in the event that any data transmission over the internet is not completely accurate or secure. UK-Breaks Ltd may use the Guest’s information to help improve our website and our service, to personalise the types of information the Guest’s receive from us, as well as for internal statistical, marketing and administrative reasons. UK-Breaks Ltd does not share this information with outside parties except to the extent necessary to process the Guest’s booking. By using this website and supplying UK-Breaks Ltd with the Guest’s information, the Guest consents to use by UK-Breaks Ltd of the Guest’s information as described above.
Liability
UK-Breaks Ltd does not accept liability for any act, neglect or default on the part of the Owners or any other person, nor for any accident, damage, loss, injury, expense or inconvenience whether to person or property, which the Guests or anyone connected with the Rental Period may incur. UK-Breaks Ltd nor Owners are not and shall not be held responsible for any maintenance/building works taking place outside of the rental property.
Authority to Sign
The person who places the booking certifies that he or she is authorised to agree the Terms and Conditions on behalf of all persons being booked for, including those substituted or included at a later date, and that all these shall likewise observed the Terms and Conditions. He or she agrees to take responsibility for the party occupying the property. In this sense, references to the Guest apply to all the occupants of the property. By placing a booking, the Guest is deemed to have accepted these Terms and Conditions. Payment of the full charge also indicates acceptance of these terms and conditions.
Disclaimer
All properties are used at your own risk. At properties where there is a balcony or elevated terrace, this is used at your own risk. Parents should ensure that their children are supervised in such areas at all times.
Governing Law & Jurisdiction
The validity, construction and performance of this Agreement shall be governed by English Law. The Guests submit to the exclusive jurisdiction of the English Courts. In the event that a court finds that a condition in these Booking Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Booking Conditions, which will continue to be valid and have full force and effect.
Litigation
In the event of any litigation arising from the booking of accommodation with Us, the Courts in England shall have sole jurisdiction on such matters and English law prevalent at the time shall be applied at the time.